Warranty claims fall for Big 3
Detroit's Big Three have slashed warranty claims more than 40 percent in recent years -- further evidence that the automakers, long plagued by repair problems and consumer perceptions that their products are inferior, are narrowing the quality gap with foreign competitors.
The reduction in warranty claims saves the automakers much-needed money -- perhaps several hundred dollars per vehicle sold -- and boosts resale values. Those savings, in turn, contribute substantially to the operating profits of General Motors Co., Ford Motor Co. and Chrysler Group LLC, and are helping repair their reputations among consumers.
Quote from the article:
Source: Warranty claims fall for Big 3
The reduction in warranty claims saves the automakers much-needed money -- perhaps several hundred dollars per vehicle sold -- and boosts resale values. Those savings, in turn, contribute substantially to the operating profits of General Motors Co., Ford Motor Co. and Chrysler Group LLC, and are helping repair their reputations among consumers.
Quote from the article:
| Warranty claims have fallen 45 percent at GM from 2007 levels, while Ford reduced warranty repair rates an average of more than 40 percent in each global business region from 2007 through last year, according to initial quality reports. Some of the decline reflects weakening sales levels in recent years, and notably in 2009, but independent quality studies confirm overall improvements across the industry. At Chrysler, the smallest of the Big Three and the one with the most quality problems, warranty claims are down 48 percent in the past two years, according to internal warranty data that tracks problems reported during the first 90 days of ownership. They dropped 30 percent in 2008, to their lowest level, and continued to fall to a record in 2009. From The Detroit News: http://detnews.com/article/20100601/AUTO01/6010353/1148/Warranty-claims-fall-for-Big-3#ixzz0pbCDUrZB |
Source: Warranty claims fall for Big 3
