Why I Drive; American Airlines Says Asking for Orange Juice may Violate Federal Law
This is why I prefer to drive. Overall, most of my flying has been decent, but you always see or have some sort of problem. Your stuck at the whim of people and should they decide to be difficult, you can have a real problem if they hide behind FAA regulation. So, we give you this story of a rude flight attendant taking out her bad day on everyone, apparently started over Orange Juice. Leave a comment on the story link page so American Airlines can see on this guys website that this will not be tolerated. Luckily, I prefer Jet Blue. Click more to read the story and follow it to the referring website.
"I travel with a group of about 130 individuals that fly with us for work on a regular basis. Many of them fly American often and have many frequent flyer miles and upgrade points. We've all spent many hours traveling in crappy airplanes and sitting in middle seats to earn these points. Sunday, December 6th, I was flying from Sacramento (SMF) to Dallas (DFW) on flight #614 and spent 6 upgrade points so my pregnant wife and I could get some sleep. We were up late and the flight was early, so we really wanted the sleep. There were 60 of us traveling between the 6:00am and 6:15am flight to Dallas alone. About 25 were on flight #614. I wasn't hungry, so I decided to sleep through the flight by putting my headphones on and dosing off as soon as the plane took off. 6 of us in our group had upgraded and were happy to have a comfortable seat for once. We played some musical chairs so my wife and I could sit together. I was is seat 6A, she was in 6B. The rest of our friends in first class were in seats 6E, 6F, 5A and 5F, all surrounding a man about to have a very bad day. About 45 minutes into the flight I was awakened by a flight attendant named Helen, screaming at the man sitting in front of my wife. It was so loud, I could hear it over my headphones and the music playing. She was going off about how she didn't care if he was Platinum or Executive Platinum. I found this to be very odd. When she was done screaming, she came over to where my wife was sitting to ask what she wanted to eat. Then she said, "Sorry about that, he was just bitching." First of all, such language shouldn't be used by a flight attendant. Second of all, what business is it of hers to discuss the situation with other passengers?
Since I take the word of the other 5 friends I work with (including my wife) as truth, I will describe the events that led to the outburst. Helen was already having a very bad day. She acted upset to be working this job, which in this economy she should be grateful for, and was irritated at everyone. All my friends could tell that she was pissed. She was pissed that she was there, that people were blocking isles while she was serving meals, and that they were getting up to use the restroom. She violently slid my friend's breakfast onto his tray, nearly spilling everything and then headed to the man in front of my wife. He had trouble getting his tray out, and she stood there rolling her eyes at him. When he finally got it out, she dropped the breakfast hard onto the tray. He asked if he could have some orange juice. This is when it hit the fan. "This must be your first time in first class," she said. He asked what she meant by that. He told her he was actually on the flight that made him Executive Platinum for the 10th year in a row. She said, "You obviously don't know how this works." He told her in a calm voice that she was being very condescending. That's when she blew up on him and woke me up. He started looking the other way and asked her to stop yelling at him. The entire first class section was watching her go nuts.
She went to the front of the plane and disappeared for a while after making the previously mentioned comment to my wife. The man was shocked. He started looking around and asked the rest of us if we just saw what happened. We started talking to him about it, and didn't know why she was acting this way. At one point Helen went into the cockpit to talk to the captain. We all took turns talking to each other, and everyone saw the same thing. Our friend Barth was sitting on the opposite side of the isle, diagonally to the man who asked for orange juice. About an hour after the incident they began having a lengthy discussion. We all thought there may be police waiting at the gate when we arrived and wanted to let him know we had his back. The flight attendant came out from hiding, walked straight up to Barth, kneeled down and said, "Do you have something you need to say to me?" Barth said, "The two of us are having a private conversation." She got up and walked back to the front. We knew something was terribly wrong with this woman. Now she was confronting other passengers now as well. He stated that it would be best not to continue this conversation until we were on the ground. The other two flight attendants were as nice as could be. Nicer than usual actually. We were all too wound up to go back to sleep. My wife and I had about three hours of sleep the night before and had a long day ahead, but sleep was out of the question. We were actually nervous to be in the presence of such an unstable individual.
Helen came up to the OJ man, and asked him to come to the front with him. He started to get up, but I yelled at him, along with my other friends not to go up there. If he had a private conversation with her, there would be no witnesses, and she could tell authorities that he said anything she wanted. He stayed put in his seat. She came back to his seat with a written warning she said was from the captain. It stated that he may be in violation of Federal Law for "Threatening, intimidating, or interfering with a crewmember (section 91.11)." She said, "I didn't want to have to do this in front of every one, but here you go." According to the document, he could be put in prison for asking for his orange juice."
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Source: Why I Drive; American Airlines Says Asking for Orange Juice may Violate Federal Law
"I travel with a group of about 130 individuals that fly with us for work on a regular basis. Many of them fly American often and have many frequent flyer miles and upgrade points. We've all spent many hours traveling in crappy airplanes and sitting in middle seats to earn these points. Sunday, December 6th, I was flying from Sacramento (SMF) to Dallas (DFW) on flight #614 and spent 6 upgrade points so my pregnant wife and I could get some sleep. We were up late and the flight was early, so we really wanted the sleep. There were 60 of us traveling between the 6:00am and 6:15am flight to Dallas alone. About 25 were on flight #614. I wasn't hungry, so I decided to sleep through the flight by putting my headphones on and dosing off as soon as the plane took off. 6 of us in our group had upgraded and were happy to have a comfortable seat for once. We played some musical chairs so my wife and I could sit together. I was is seat 6A, she was in 6B. The rest of our friends in first class were in seats 6E, 6F, 5A and 5F, all surrounding a man about to have a very bad day. About 45 minutes into the flight I was awakened by a flight attendant named Helen, screaming at the man sitting in front of my wife. It was so loud, I could hear it over my headphones and the music playing. She was going off about how she didn't care if he was Platinum or Executive Platinum. I found this to be very odd. When she was done screaming, she came over to where my wife was sitting to ask what she wanted to eat. Then she said, "Sorry about that, he was just bitching." First of all, such language shouldn't be used by a flight attendant. Second of all, what business is it of hers to discuss the situation with other passengers?
Since I take the word of the other 5 friends I work with (including my wife) as truth, I will describe the events that led to the outburst. Helen was already having a very bad day. She acted upset to be working this job, which in this economy she should be grateful for, and was irritated at everyone. All my friends could tell that she was pissed. She was pissed that she was there, that people were blocking isles while she was serving meals, and that they were getting up to use the restroom. She violently slid my friend's breakfast onto his tray, nearly spilling everything and then headed to the man in front of my wife. He had trouble getting his tray out, and she stood there rolling her eyes at him. When he finally got it out, she dropped the breakfast hard onto the tray. He asked if he could have some orange juice. This is when it hit the fan. "This must be your first time in first class," she said. He asked what she meant by that. He told her he was actually on the flight that made him Executive Platinum for the 10th year in a row. She said, "You obviously don't know how this works." He told her in a calm voice that she was being very condescending. That's when she blew up on him and woke me up. He started looking the other way and asked her to stop yelling at him. The entire first class section was watching her go nuts.
She went to the front of the plane and disappeared for a while after making the previously mentioned comment to my wife. The man was shocked. He started looking around and asked the rest of us if we just saw what happened. We started talking to him about it, and didn't know why she was acting this way. At one point Helen went into the cockpit to talk to the captain. We all took turns talking to each other, and everyone saw the same thing. Our friend Barth was sitting on the opposite side of the isle, diagonally to the man who asked for orange juice. About an hour after the incident they began having a lengthy discussion. We all thought there may be police waiting at the gate when we arrived and wanted to let him know we had his back. The flight attendant came out from hiding, walked straight up to Barth, kneeled down and said, "Do you have something you need to say to me?" Barth said, "The two of us are having a private conversation." She got up and walked back to the front. We knew something was terribly wrong with this woman. Now she was confronting other passengers now as well. He stated that it would be best not to continue this conversation until we were on the ground. The other two flight attendants were as nice as could be. Nicer than usual actually. We were all too wound up to go back to sleep. My wife and I had about three hours of sleep the night before and had a long day ahead, but sleep was out of the question. We were actually nervous to be in the presence of such an unstable individual.
Helen came up to the OJ man, and asked him to come to the front with him. He started to get up, but I yelled at him, along with my other friends not to go up there. If he had a private conversation with her, there would be no witnesses, and she could tell authorities that he said anything she wanted. He stayed put in his seat. She came back to his seat with a written warning she said was from the captain. It stated that he may be in violation of Federal Law for "Threatening, intimidating, or interfering with a crewmember (section 91.11)." She said, "I didn't want to have to do this in front of every one, but here you go." According to the document, he could be put in prison for asking for his orange juice."
Click Source: link below
Source: Why I Drive; American Airlines Says Asking for Orange Juice may Violate Federal Law
