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GM, Carfax Team to Help Consumers Identify Recalls
Posted by: TimothyT on: 04/15/2010 09:04 AM in Automotive [ Print ]
Owners of Chevrolet, Buick, GMC and Cadillac vehicles and customers in the market for used models will soon be able to check for unrepaired safety, non-compliance and emission recalls through Carfax, the companies announced Wednesday.
GM is providing millions of vehicle identification numbers (VINs) to Carfax for cars, trucks and crossovers with open recalls. Used car buyers and sellers will be able to access this information through Carfax Vehicle History Reports and at www.carfax.com/recall by May 1. Those VINs also include used Hummer, Saab, Pontiac and Saturn models – brands that GM no longer sells.
Consumers utilizing these resources can help significantly increase completion rates on open recalls, according to Carfax research. About four out of five GM owners complete recall repairs within 18 months of being notified of a recall.
“We know some people do not take their vehicles in for recall repairs when they get their letters. Carfax makes it easy for consumers to find out whether a vehicle they are considering has an open recall and increases the chances of that repair being made,” said Jamie Hresko, GM vice president of Global Quality. “If that recall is handled well in the dealership, it can lead to more satisfied customers.”
In addition to regular mail required for safety recalls, GM’s OnStar operators alert owners of open recalls and they are included on monthly OnStar diagnostic reports emailed to owners who opt for the service.
Millions of people every year rely on Carfax to help them buy and sell used cars. Using the vehicle’s unique 17-character VIN, a Carfax Report is instantly generated from a database of more than 7 billion records reported by over 34,000 data sources. Carfax reports are free at thousands of Chevrolet, Buick, GMC and Cadillac dealerships for GM Certified Pre-Owned and used vehicles.
“Open recall information is important for any used car buying decision,” said Gerry Bayer, vice president of Carfax. “Carfax continues to work with automotive leaders like GM to make this and other important details readily available to car buyers and sellers through Carfax Vehicle History Reports.”
GM is providing millions of vehicle identification numbers (VINs) to Carfax for cars, trucks and crossovers with open recalls. Used car buyers and sellers will be able to access this information through Carfax Vehicle History Reports and at www.carfax.com/recall by May 1. Those VINs also include used Hummer, Saab, Pontiac and Saturn models – brands that GM no longer sells.
Consumers utilizing these resources can help significantly increase completion rates on open recalls, according to Carfax research. About four out of five GM owners complete recall repairs within 18 months of being notified of a recall.
“We know some people do not take their vehicles in for recall repairs when they get their letters. Carfax makes it easy for consumers to find out whether a vehicle they are considering has an open recall and increases the chances of that repair being made,” said Jamie Hresko, GM vice president of Global Quality. “If that recall is handled well in the dealership, it can lead to more satisfied customers.”
In addition to regular mail required for safety recalls, GM’s OnStar operators alert owners of open recalls and they are included on monthly OnStar diagnostic reports emailed to owners who opt for the service.
Millions of people every year rely on Carfax to help them buy and sell used cars. Using the vehicle’s unique 17-character VIN, a Carfax Report is instantly generated from a database of more than 7 billion records reported by over 34,000 data sources. Carfax reports are free at thousands of Chevrolet, Buick, GMC and Cadillac dealerships for GM Certified Pre-Owned and used vehicles.
“Open recall information is important for any used car buying decision,” said Gerry Bayer, vice president of Carfax. “Carfax continues to work with automotive leaders like GM to make this and other important details readily available to car buyers and sellers through Carfax Vehicle History Reports.”